Privacy Policy

CMT Flexibles Ltd Privacy Policy

10.12.2025

CMT Flexibles Ltd is committed to protecting the privacy of our customers suppliers and website visitors. This Privacy Policy explains how we collect use store and protect personal information. We comply with the UK General Data Protection Regulation and the Data Protection Act.

1. Information We Collect

We may collect and process the following types of personal information

  • name and contact details
  • business address and delivery information
  • email correspondence and enquiry details
  • order history and account information
  • payment details provided for transactions
  • technical data collected through our website such as IP address browser type and usage information

We only collect information necessary to provide our services and support our business operations.

2. How We Use Personal Information

We use personal information for the following purposes

  • to process and deliver orders
  • to respond to enquiries
  • to manage customer accounts and provide service
  • to issue invoices statements and relevant documents
  • to meet legal and regulatory obligations
  • to maintain and improve our website and services
  • to send service messages and important updates

We do not sell personal information to third parties.

3. Legal Basis for Processing

We process personal information where it is necessary for

  • performing a contract
  • complying with a legal obligation
  • our legitimate business interests
  • obtaining consent where required

4. Sharing Personal Information

We may share personal information with trusted third parties where necessary for business operations including

  • delivery and courier services
  • payment processors
  • IT support and hosting providers
  • professional advisers including accountants and legal advisers
  • regulatory authorities where required by law

All third parties are required to protect personal information and use it only for the purpose for which it was provided.

5. Data Storage and Security

We store personal information securely using appropriate technical and organisational measures.
Access is limited to staff who need the information to perform their roles.
We take reasonable steps to protect information from loss misuse or unauthorised access.

6. Data Retention

We keep personal information only for as long as necessary to

  • provide goods and services
  • meet legal and accounting requirements
  • resolve disputes

Retention periods may vary depending on the type of information.
When information is no longer required it will be deleted or securely destroyed.

7. Your Rights

Individuals have the following rights under data protection law

  • the right to access personal information
  • the right to request correction of inaccurate information
  • the right to request deletion where appropriate
  • the right to object to certain types of processing
  • the right to request restriction of processing
  • the right to data portability
  • the right to withdraw consent where consent is used

Requests can be submitted using the contact details below.

8. Cookies and Website Usage

Our website may use cookies to improve site performance and user experience.
Cookies help us understand how visitors use the site and support essential functions.
Visitors can control cookie settings through their browser.

9. International Transfers

We generally store and process information within the United Kingdom.
If information is transferred outside the United Kingdom we will ensure appropriate safeguards are in place.

10. Contact Details

If you have questions about this Privacy Policy or wish to exercise your rights please contact

Data Protection Enquiries
CMT Flexibles Ltd
Unit 14D

Two Locks

Hurst Business Park

Brierley Hill

West Midlands

DY5 1UU
Email: [email protected]
Telephone: 01384 480 197

 

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated version date.